The following page is designed to help you with some of the most frequent questions regarding stones, orders, shipping and payment details 

DIAMONDS AND GEMSTONES
How should I care for my jewelry to keep it looking new?

To keep your jewelry looking new, avoid exposing it to harsh chemicals, store it in a jewelry box or pouch when not in use, and regularly clean it with a soft cloth. You can also contact specialists to help you clean the products.

Can I wear my jewelry in the shower or while swimming?

In general, we recommend removing your jewelry before bathing, swimming, or engaging in activities that could expose it to harsh chemicals or rough surfaces.

Do you offer customization services for jewelry?

Yes, we offer customization services for jewelry. You can contact our customer service team to discuss your requirements and design ideas.

Are the diamonds on your jewelry conflict-free?

Yes, we are committed to sourcing only conflict-free diamonds and gemstones to ensure ethical and sustainable practices in our jewelry production.

Do you offer appraisals for your jewelry?

We can help you determine if your item contains gemstones upon request. If you would like, we can remake your old gemstones in a new setting.

What types of diamond certifications do you provide?

We provide diamonds accompanied by reputable certifications from leading gemological laboratories. We offer GIA, HRD, IGI certificates for our diamonds.

Where can I find diamond certifications?

Within the product page, you can find a dedicated section containing details from the diamond certificate. Each diamond listing on our website will clearly state which laboratory provided the certification.

Can I request a certificate of authenticity for my gemstone purchase?

Yes, you can request a certificate of authenticity for your gemstone purchase. Please inform our team at the time of purchase to arrange for the certificate.

Are your gemstones natural or synthetic?

We offer only natural diamonds and gemstones on our website.

What type of gemstone certification do you provide?

We provide gemstones accompanied by certifications from reputable gemological laboratories. We offer SSCF, GUBLIN, GRS, ALGT, CGL certificates for our items.

Where can I find gemstone certifications?

Within the product page, you can find a dedicated section containing details from the gemstone certificate. Each gemstone listing on our website will clearly state which laboratory provided the certification. If there is no certificate on the stone, we can make one at your request.

Where are your diamonds and gemstones sourced from?

At Reuven Veksler, we are deeply committed to ethical sourcing practices and ensuring that our diamonds and gemstones originate from responsible and sustainable sources. We prioritize working with suppliers who share our values and adhere to strict industry standards.

ORDERS
What is the return policy for your gems/jewelry items?

We offer a 30-day return policy for all gems/jewelry items purchased from our website. Please refer to our Return Policy page for more details.

How can I contact your customer service team for further assistance?

You can contact our customer service team via email at reuven@reuvenveksler.com or by phone at +32486855797. Our team is available to assist you with any inquiries or concerns.

SHIPPING
How long will it take to receive my order?

The delivery time for your order will depend on several factors, including the type of jewelry you ordered, your location, and the shipping method you selected. In general, most orders are processed and shipped within 1-3 business days.

How do I know my order has been sent?

Once your order has been shipped, you will receive a confirmation email with tracking information.

Do you offer international shipping for your products?

Yes, we offer international shipping for our products. Shipping rates and delivery times may vary depending on the destination

What are your shipping costs?

Shipping costs may vary depending on the destination.

How do you ship your products?

We always pack our diamonds and gemstones in beautiful packaging as well as jewelry items. We use only trustworthy shipping companies that provide 100% insurance and safety to all products.

Can I select a specific date for delivery?

If you need your order by a specific date, please contact our customer service team for assistance in selecting the appropriate shipping method.

PAYMENTS
What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also use your PayPal account for your purchases.

Is my purchase secure on your website?

Yes, we take the security of your online payment very seriously. When you enter your credit card details on our site, the information is encrypted and transmitted securely to our payment processor. We do not store your credit card information on our servers.

Will I be charged sales tax while ordering?

Applicable sales tax will be added to your order during checkout based on your shipping address and local regulations.

ABOUT US
Where are you located?

We have three offices: the head office is in Antwerp; Monaco and Miami by appointment only.

What are your values?

Your satisfaction is our top priority. That is why we source only the finest materials and partner with reputable suppliers to ensure the authenticity and quality of every piece we offer. We strive to exceed your expectations with exceptional customer service and a personalized shopping experience. For more information check our “About us” page.

What is your mission?

Our mission is to provide outstanding diamonds, fabulous gemstones and exquisite jewelry of exceptional quality and craftsmanship in tandem with great customer experience to help every individual discover the perfect piece that reflects their unique style and story. For more information check our “About us” page.

Where can I find additional information about diamonds and gemstones?

In addition to our selection of diamond jewelry, we also provide a range of educational resources to help you make an informed decision. Our diamond buying guide covers everything from the basics of diamond grading to tips for getting the best value. For more information check our “Education Center”.

Have questions left?

Feel free to ask any question. We'll be back asap.

Lang & currency
Eng, Є
Video call Email us Talk to expert Pelikaanstraat 78, Antwerp 2018, Belgium
My cart   

No products in the cart.