To keep your jewelry looking new, avoid exposing it to harsh chemicals, store it in a jewelry box or pouch when not in use, and regularly clean it with a soft cloth. You can also contact specialists to help you clean the products.
In general, we recommend removing your jewelry before bathing, swimming, or engaging in activities that could expose it to harsh chemicals or rough surfaces.
Yes, we offer customization services for jewelry. You can contact our customer service team to discuss your requirements and design ideas.
Yes, we are committed to sourcing only conflict-free diamonds and gemstones to ensure ethical and sustainable practices in our jewelry production.
We can help you determine if your item contains gemstones upon request. If you would like, we can remake your old gemstones in a new setting.
We provide diamonds accompanied by reputable certifications from leading gemological laboratories. We offer GIA, HRD, IGI certificates for our diamonds.
Within the product page, you can find a dedicated section containing details from the diamond certificate. Each diamond listing on our website will clearly state which laboratory provided the certification.
Yes, you can request a certificate of authenticity for your gemstone purchase. Please inform our team at the time of purchase to arrange for the certificate.
We offer only natural diamonds and gemstones on our website.
We provide gemstones accompanied by certifications from reputable gemological laboratories. We offer SSCF, GUBLIN, GRS, ALGT, CGL certificates for our items.
Within the product page, you can find a dedicated section containing details from the gemstone certificate. Each gemstone listing on our website will clearly state which laboratory provided the certification. If there is no certificate on the stone, we can make one at your request.
At Reuven Veksler, we are deeply committed to ethical sourcing practices and ensuring that our diamonds and gemstones originate from responsible and sustainable sources. We prioritize working with suppliers who share our values and adhere to strict industry standards.
We offer a 30-day return policy for all gems/jewelry items purchased from our website. Please refer to our Return Policy page for more details.
You can contact our customer service team via email at reuven@reuvenveksler.com or by phone at +32486855797. Our team is available to assist you with any inquiries or concerns.
The delivery time for your order will depend on several factors, including the type of jewelry you ordered, your location, and the shipping method you selected. In general, most orders are processed and shipped within 1-3 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Yes, we offer international shipping for our products. Shipping rates and delivery times may vary depending on the destination
Shipping costs may vary depending on the destination.
We always pack our diamonds and gemstones in beautiful packaging as well as jewelry items. We use only trustworthy shipping companies that provide 100% insurance and safety to all products.
If you need your order by a specific date, please contact our customer service team for assistance in selecting the appropriate shipping method.
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also use your PayPal account for your purchases.
Yes, we take the security of your online payment very seriously. When you enter your credit card details on our site, the information is encrypted and transmitted securely to our payment processor. We do not store your credit card information on our servers.
Applicable sales tax will be added to your order during checkout based on your shipping address and local regulations.
We have three offices: the head office is in Antwerp; Monaco and Miami by appointment only.
Your satisfaction is our top priority. That is why we source only the finest materials and partner with reputable suppliers to ensure the authenticity and quality of every piece we offer. We strive to exceed your expectations with exceptional customer service and a personalized shopping experience. For more information check our “About us” page.
Our mission is to provide outstanding diamonds, fabulous gemstones and exquisite jewelry of exceptional quality and craftsmanship in tandem with great customer experience to help every individual discover the perfect piece that reflects their unique style and story. For more information check our “About us” page.
In addition to our selection of diamond jewelry, we also provide a range of educational resources to help you make an informed decision. Our diamond buying guide covers everything from the basics of diamond grading to tips for getting the best value. For more information check our “Education Center”.
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