Return policy

Return policy

Reuven Veksler provides a 30-day money-back guarantee, no questions asked. A full refund will be given under the following conditions.

• The merchandise must be returned or exchanged within 30 days upon its receipt, and must be in its original condition.
• The merchandise must not be damaged, worn, used or resized (excluding special orders).
• The merchandise must precisely match product data records.
• Original Certificate(s) must be returned with the merchandise.*
• *Items returned without the original certificate(s) will be charged a service fee. Fees start at €125, depending on the carat size and certificate type.

Refunds are not issued for the value of the labor and administrative costs for custom designed jewelry.

Reuven Veksler reserves the right, at the company’s discretion, to deduct administrative, production, and logistics costs for return refunds on all orders. In such a case, the deductible amount will be clearly stated on the order quotation. 

In the event that an extended payment plan is approved, purchased goods are not covered under the 30-Day return policy. 

Refunds will be issued in the same method by which it was received, meaning the original form of payment via, for example, wire transfer, PayPal or Stripe. In the event of a refund, approved refunds will reflect the amount of the transaction as mentioned on the invoice provided by Reuven Veksler. Reuven Veksler is not responsible for any additional fees or charges applied by the banks, any duties, VAT, taxes, or surcharges that may be levied by the customer’s country of importation, or any other parties throughout the process.

If Reuven Veksler chooses to authorize a refund after 30-days from the purchased date, 10% of the total cost will be deducted for any expenses paid.

After 30 days from the point a loose diamond or piece of jewelry is reserved, or in the case where a customer neglects to complete the payment installations, Reuven Veksler reserves the right to cancel the reservation and return the fees paid, minus a €300.00 handling fee.

Note: All Custom orders are non-refundable. Furthermore, should Reuven Veksler purchase any product(s) or diamond(s) at the request of the customer in order to create a custom designed piece of jewelry and the customer decides in the end not to purchase the jewelry, the requested products(s) or/and stone(s) will not be refunded.

Refunds will be made in the original form of payment, e.g., wire transfer, PayPal or Stripe.

Diamonds, colored stones and jewelry are inspected upon receipt and prior to the issuance of a refund, exchange or credit. Merchandise that does not match product data in our records will be returned or refused.

Please send the merchandise to our Belgium office:

SOPHIA DIAMONDS BV

Pelikaanstraat 78

Antwerp 2018

Belgium.

After sending the returned merchandise, please send an email with the tracking number and date of shipping to: reuven@reuvenveksler.com

Please insure the merchandise against loss in transit and prepay freight and handling charges.

Reuven Veksler is pleased to provide free returns for customers returning items from within the European Union and United States only.

To request a complimentary return shipping label, kindly send an email to: reuven@reuvenveksler.com and state your name, email address and order number. 

Reuven Veksler is not responsible for any diamond, colored stone or jewelry that it does not actually receive, or that is not returned in accordance with the terms mentioned above.

Please remember to enclose a copy of the invoice you received with your shipment.